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Emergency care information

Emergency Care Scheme: 0-18s

The Emergency Care Scheme is for parents and carers of disabled children aged 0-18 years who receive high rate Disability Living Allowance (Care) or the enhanced rate Personal Independence Payment (PIP).

The scheme is designed to help you put together a plan of who you could call upon in an emergency such as illness, accident or admission to hospital and to clarify what help you can look for from family, friends and neighbours.

As well as family, friends or neighbours, you can nominate other care providers such as Link carers, Residential Short Break care or the Community Support Service to provide emergency care for your child, as long as you are currently receiving a service from them.

Once the plan is in place there is a 24 hour telephone response service so that nominated emergency carers can be contacted and care co-ordinated for up to 48 hours.

More information on the scheme - you can also download the Emergency Care Scheme leaflet

The 'What If' plan - for over 18s

This emergency plan offers 24 hours of free care for over 18s should carers be called away in a emergency and named friends and family can't cover for you.

It's a free service funded by Cambridgeshire County Council - run through Carers Trust Cambridgeshire - to look after adults with care needs during an emergency involving their family carer. It replaces the old ICER scheme.

To make sure you're covered, register for What If (even if you used to be in ICER).

Scheme details and how to register

If you live in Peterborough and you are a carer provideing regular and substantial care, you can register for a separate emergency scheme run by Peterborough City Council. Please call 01733 747474 and ask for the Emergency Support for Carers service or visit the Peterborough City Council website for more information and to register.

 

Family Carers Prescription

Feeling overwhelmed with your caring duties and responsibilities? This scheme, accessed via your GP surgery, could be a lifeline for you. 

If you are struggling to cope, you can get a one-off Family Carers Prescription for a short term, one-off break.  The scheme is available to carers registered with a GP surgery within the Cambridgeshire and Peterborough Clinical Commissioning Group. And gives you access to a support worker at Carers Trust Cambridgeshire and together you can design a break that works for you.

Find out more about the family carers prescription scheme on the Carers Trust Cambridgeshire website

 

New integrated Urgent Care Health Service for Cambridgeshire & Peterborough

This new service incorporates out of hours/NHS 111 schemes. Note: Wisbech patients are part of the Norfolk NHS 111 and Out of Hours service.

NHS 111 services have been extended to offer a wider range of services and specialist clinicians such as GPs, pharmacists and health advisors 24 hours a day, 7 days a week, 365 days a year.  

 

  • For patients who become unwell when their GP surgery is closed, dial 111 for a clinical assessment to be made and referral to the most appropriate service 
  • For patients who are in need mental health support, dial 111 and select option two. You can speak directly to a member of the mental health crisis team.

 

All calls from both mobiles and landlines to 111 are free.